1Who We Are

LabConnect Pty Ltd
ABN: 58 691 921 936
Trading as: LabConnect Global
Address: 7 St John Rd, Wattle Grove, WA 6107, Australia
Email: orders@labconnectglobal.com
Phone: +61 414 886 759

2Personal Information We Collect

We may collect the following personal information when you interact with our website or services:

• Name, email address, and phone number, when submitted via our website assistant, contact form, or during an order
• Billing and delivery address, when you place an order
• Details of products or quantities you enquire about or purchase
• Correspondence you send us, including notes or messages submitted with a request
• Website usage data, including pages visited, time spent on site, general location (country/region/city level), device and browser type, and referral source, collected via Google Analytics

We do not knowingly collect sensitive information (such as health, racial, or biometric data) and ask that you do not include such information in messages to us.

3How We Collect Information

We collect personal information directly from you when you use our website chat assistant to request a quote, fill out our contact form, place an order, or otherwise communicate with us. We also collect website usage information automatically through cookies and analytics tools when you browse our site.

4How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide quotes on products and pricing
• Process and fulfil orders, including dispatch, delivery, and payment
• Communicate with you about the status of your request or order
• Improve our website, products, and customer service
• Comply with our legal and taxation obligations, including GST reporting

We do not sell or rent your personal information to third parties.

5Cookies and Website Analytics

Our website uses Google Analytics to understand how visitors use our site, including pages viewed, time spent, and general demographic and geographic information where available. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings to block cookies from this site.

Where demographic or interest-based reporting (Google Signals) is enabled, this data is aggregated and anonymised by Google and is not used by us to identify you individually.

6Disclosure to Third Parties

We may share your personal information with trusted third parties who help us operate our business, including:

• Our web hosting provider (Hostinger), which stores our website and associated data
• Google Analytics, for website usage analysis
• Australia Post and other delivery partners, to fulfil and track deliveries
• Payment processors, once online payment is enabled, to process transactions securely

These third parties are only provided with the information necessary to perform their function and are expected to handle it securely. Some of these providers, including Google, may process or store data on servers located outside Australia.

7Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at orders@labconnectglobal.com. We will respond to reasonable requests within a reasonable timeframe.

9Complaints

If you have concerns about how we have handled your personal information, please contact us at orders@labconnectglobal.com in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.